Eterna Software OÜ | Privacy Policy

Effective Date: February 03, 2025

Eterna Software OÜ ("Eterna", "Eterna Software", "we", "us", or "our") is a game development company committed to respecting and protecting the privacy rights and security of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our games and related services ("Services"), whether on mobile devices, PCs, consoles, or other platforms.

By accessing or using our Services or Products (i.e. website or applications) or purchasing in-app products and subscriptions, you signify your acceptance of this Privacy Policy and of us processing your information in accordance with the terms of this Privacy Policy. If you do not agree, please do not use our Services and Products.

We reserve the right to modify this Privacy Policy from time to time, and when we do, the "Effective Date" at the top will be revised accordingly. We recommend reviewing this policy whenever you access our Services or interact with us to stay informed about how we handle your personal data.

1. Information We Collect

1.1 Non-Personal Data

We track and collect certain non-personal information automatically when you use our Services, such as:

  • Traffic Data:
    - IP addresses and domain servers
    - device types and operating systems
    - browser types and versions.

Traffic Data is anonymous information that does not personally identify you but is helpful for marketing purposes or for improving your experience with the Services.

  • User engagement metrics (game sessions, feature usage, retention)
  • Cookies. We may use "cookies" and similar technologies to customize content specific to your interests, to ensure that you do not see the same advertisement repeatedly, and to store your password, if any, so you do not have to re-enter it each time you visit the Services.

1.2 Personal Data

We may collect personal data, including:

  • Account Information: Username, email address, and profile data when creating an account.
  • Contact Data: Your name, physical address, shipping address, and phone number. 
  • Demographic Data: Your zip code, age, and gender.
  • Financial Data: Your credit or debit card information. 
  • Transaction Data: Purchase history and subscription details when making in-app purchases.
  • Performance Data: In-game progress, achievements, and statistics.
  • Customer Support Data: When you contact us for support, we may collect information such as name, email, and message content.
  • Social Media Data: If you connect via third-party platforms (Facebook, Google, Apple), we may access publicly available profile data based on your permissions. If you post messages to any of our chat groups, message boards, or forums, or otherwise complete online forms, surveys, or contest entries, any information provided in such communication may be collected as Personal Information.
  • Location Data: Approximate location (based on IP address) to optimize game experience and comply with regional regulations. 

Before collecting data that can track a user or their device, we ask for your clear consent to undertake these actions.

2. How We Use Your Information

2.1 Our Use of Non-Personal Information. We use Traffic Data to provide and improve our Services (gameplay enhancements, bug fixes, analytics). We may use "cookies" for marketing purposes or for improving your experience with the Services.

2.2 Our Use of Personal Information. We use Contact or Account Data to send you information about us and the Services or promotional material from some of our partners, or to contact you when necessary in order to provide the Services. We use your Financial Data to bill you and / or issue refunds to you for the Services. We also use your Financial and Transaction data to monitor and prevent fraud, cheating, and unauthorized access. We may use your Demographic Data to customize and tailor your experience with the Services; displaying content that we think you might be interested in and according to your preferences. We use your Performance Data to analyze and benchmark your performance against other users of the Services as well as for scientific research; however, any such use of your Performance Data is anonymous and in an aggregate form and does not identify you personally.

3. Sharing Your Information

We may share your Personal information as follows:

  • To Service Providers: We may use independent contractors to provide services on our behalf (payment processors, cloud storage, analytics, and advertising partners). These third parties may have access to your information in the course of providing these services on behalf of the Company. Any personal information we provide to such third parties is protected under confidentiality agreements.
  • To Legal Authorities: We may disclose your personal information to authorities (a) if you violate our Terms of Use or any law, rule, or regulation, or (b) if required by law or regulatory authority (for example, court order or subpoena).
  • To Advertising and Analytics Partners: We may share your aggregated (non-personalized) information with third parties for research, operations, data, and marketing purposes.
    We may share non-aggregated (personal) information with our advertising and analytic services providers to help provide data, as well as to market and monetize our products. These companies may use cookies, device identifiers, and other technology to gather information about how you use our services. This may be done using social media interaction tools (Meta (Facebook), functionalities through APIs (application programming interfaces) or SDKs (software development kits)—in case of Google and Unity—and in-game advertising. We encourage you to check their privacy policies to learn more about their data processing practices. These partners may access data regarding your activities and your device (such as your IP address, mobile identifiers, page(s) visited, location, and time of day).
  • In case of Business Transfers: We may share your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

We do not sell your personal data to third parties unconnected with your purchase or use of the software.

4. Where Your Data is Stored and Processed

When you provide us with your information you acknowledge that this information may be stored and processed on servers located anywhere in the world, including either inside or outside of the European Economic Area ("EEA"). You consent to your information being transferred outside the EEA and being stored and processed at our discretion on any of our servers wherever located.

5. How Long Your Information Is Stored

We store your data only as long as necessary for legitimate business or legal purposes. We store information for as long as it is necessary to provide the Services, including those described above. If you have an account associated with our Services, information associated with your account will be kept until your account is deleted, unless we no longer need the data to provide products and services.

6. Security

Because security is our priority, we take extensive measures to protect your personal data. We utilize industry-standard Secure Socket Layer (SSL) technology to encrypt sensitive data before it is transmitted over the Internet. Additionally, we implement advanced security protocols, including firewalls, logical network segmentation, and access controls, to safeguard stored information against unauthorized access. Only authorized personnel trained in data protection have access to your personal information. 

While we continuously enhance our security systems, no online transmission is completely risk-free. We encourage users to take precautions, such as closing their browser after completing transactions, to further protect their data. Whilst we have security measures in place to prevent the loss, misuse, and alteration of the information that we obtain from you, we make no assurances about our ability to prevent any such loss, misuse, or alteration to you or to any third party arising from such incidents. If you identify a security vulnerability, please report it using the "Contact Us" section below.

7. Your Rights and Choices

As a European-based company, we adhere to General Data Protection Regulation (GDPR) standards, granting our users the right to:

  • Access your data.
  • Rectify incorrect information.
  • Request the data deletion (the "right to be forgotten").
  • Object to or restrict processing.
  • Withdraw the consent for marketing communications.

You can delete your account at any time. Some information associated with your account, or data you have shared with others, may not be deleted immediately and may persist in our backup systems for a reasonable period. Copies of certain materials (such as log records) may remain in our database for technical, legal, or business-related purposes, but they will be disassociated from personally identifiable information.
Note that the information you have shared with third parties is not part of your account and therefore will not be deleted from your account. 

If you would like information about how to access or delete your account, or regarding any abovementioned actions, please, contact us at hello@eternasoftware.com.

8. Third-Party Services

Except as stated above, this Privacy Policy does not apply to the practices or policies of any third parties, such as companies or entities that we do not own or control, and does not apply to any links to sites that are not maintained by us, or to people that we do not employ or manage.

9. Policy Updates

As stated in the beginning, we may update this Privacy Policy periodically. If we make changes to this Privacy Policy, we will provide reasonable notice of them through the Services or otherwise communicating with you, and / or updating the Effective Date at the top of this policy.

10. Contact Us

If you have additional questions, requests, or concerns regarding our Privacy Policy, please contact us via any of the methods below: